Refund policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The right of withdrawal does not apply to contracts

  • for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly, this also applies to live animals
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

The withdrawal period is fourteen days from the date on which you or a third party authorized by you, which is not the carrier, the (last) product(s) in possession have taken.

To exercise your right of withdrawal, you must notify us:

Josef Schober
713 Matzelsdorf 28

Region number: 0043 (0) 664/2135182

by means of a clear statement (eg a letter sent by mail or e-mail) of your decision to revoke this contract. For this purpose, you can use the model withdrawal form enclosed with the shipment, which, however, is not mandatory.

To comply with the withdrawal period, it is sufficient if you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us). For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Josef Schober, 713 Matzelsdorf 28, without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. Please use the enclosed return label for the return, then the return is free of charge for you. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

End of the cancellation

Exception to the right of withdrawal

The right of withdrawal does not apply to distance contracts for the supply of goods that are made according to customer specifications or are clearly tailored to personal needs, sound and video recordings or computer software that are delivered in a sealed package, provided that their seal was removed after delivery, or in the case of sealed goods that are not suitable for return for reasons of health protection or hygiene, and whose seal was removed after delivery.


If you want to revoke the contract, you can (but you do not have to) use this form as a template.

Please complete and send to:

Josef Schober
713 Matzelsdorf 28

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /

the provision of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) [only in the case of communication on paper]


(*) Delete as applicable